Privacy policy

When you shop online at perfumefactory.ca we take the protection of your personal information seriously. 

We collect and use your personal information provided to us voluntarily for these purposes: 

  • processing online or phone transactions
  • processing returns or exchanges
  • screening orders for possible fraud
  • abandoned checkouts
  • to analyze our sales, and your needs and preferences
  • to direct market to you, with your permission
  • respond to requests or complaints 

Your order details and credit card information are kept secure using Secure Sockets Layer (SSL) provided by Shopify, and never used or disclosed with any other third-party unless given prior consent by you. We will retain your order details for our records unless requested your information be removed from our system.

This policy is subjected to updates, to reflect any changes to our practices or for other operational, legal or regulatory reasons.

If you have any questions or concerns, please contact us at info@perfumefactory.ca

Last Updated April 27, 2026